Overview of Refund/Return Policy
We attach great importance to the shopping experience of every customer. However, due to the special nature of ceramic products, all goods of the Terratiles Artisan brand do not support return or refund services. All the pottery works are handmade. Each product is unique and has a high risk of being fragile during transportation. Therefore, we cannot accept any form of return or exchange requests. 35
Commodity quality guarantee
We promise that all our ceramic artworks undergo strict quality inspection before shipment to ensure that the products are intact and in accordance with the description. If the goods you receive are damaged during shipping, please provide clear photo or video evidence to numerory@terratilesartisan.com within 48 hours after signing for them, and we will provide you with a solution based on the specific situation. 715
Handling of special circumstances
For the issue of commodity damage caused by transportation, we will conduct an assessment within 5 working days after receiving valid evidence. If it is confirmed to be a transportation damage, we will provide you with a replacement service or store points compensation (the specific plan will be determined by us based on the actual situation). Please note that this policy does not apply to situations such as changes in the customer’s personal preferences or incorrect size selection.
Customized product description
Special reminder: All custom-made ceramic artworks (including but not limited to engraving, special size or color requirements, etc.) once ordered and confirmed for production, cannot be cancelled or changed. We suggest that you carefully check all the customization information before confirming the customization requirements.
Contact information
If you have any questions about our policies, please feel free to contact us at numerory@terratilesartisan.com. Our customer service team will reply to your inquiry within two working days. Thank you for your understanding and support of the Terratiles Artisan brand.